WIREBORNE
Field reference

Troubleshooting

Start with the simplest physical and Windows checks, then use the symptom-specific guidance below.

ADAPTERSWI-FIDIAGNOSTICSPROJECTS

Scan finds no devices

  1. Confirm the selected adapter has an IP on the client LAN.
  2. Check Starting IP and Ending IP for the intended subnet.
  3. Disable an unrelated VPN temporarily if company policy allows.
  4. Verify Windows Firewall permissions for Wireborne on the current network profile.
  5. Try Quick first, then Thorough.

A network can block ICMP or multicast and still contain reachable devices. Thorough mode collects additional evidence but cannot bypass intentional segmentation.

Wi-Fi adapter not connected or a band is missing

  • Use a physical Wi-Fi adapter supported by Windows.
  • Install the manufacturer’s current driver.
  • Confirm the adapter supports 5 GHz or 6 GHz as needed.
  • Check that Wi-Fi is enabled even when Ethernet carries the main connection.
  • Verify the access point actually broadcasts that band and SSID.

Phone cannot open the companion

  • Place phone and laptop on the same non-isolated network.
  • Keep the companion window open and rescan the current QR code.
  • Allow the local Windows Firewall prompt.
  • Avoid cellular-only, guest isolation, VPN tunneling, or client isolation.
  • Check that the laptop has not changed adapters or IP addresses.

Internet speed test returns 429

The external server has rate-limited too many requests. Wait before retrying. Do not repeatedly select Start or run many tests back-to-back. If the issue persists after a reasonable cooldown, choose a different test server when available or try later.

Gauge looks lower than the service plan

Check the slowest link: laptop NIC, negotiated Ethernet/Wi-Fi rate, cable, switch port, router WAN/LAN ports, ISP provisioning, and remote server capacity. Connect by known-good multi-gig Ethernet for a controlled high-speed measurement.

Duplicate or incorrect device

Wireborne consolidates repeated observations by network identity. If the same IP and MAC still appear twice, save the project and include the example in a support request. If the maker or product is wrong, edit the project record; MAC vendor data can describe a component rather than the final device.

Project or PDF problem

  • Use File → Save As and choose a local writable folder.
  • Avoid editing or moving the file while it is open.
  • Confirm the logo is PNG or JPG and can be read by the current Windows account.
  • Preview the report, then open the exported PDF and inspect every page.
  • If a project cannot reopen, preserve the file and contact support rather than overwriting it.
For a useful support request, include the app version, Windows version, the action you took, the visible message, and a screenshot with customer-sensitive information removed.